DY have become an extended family for us.
We chose Duncan Yeardley for two reasons. Firstly, we are strong supporters of local independent businesses and secondly, they had been recommended to us by friends who themselves had used their services.
When selling our house, it was important for us that when viewings were being arranged it was respected that it was our home and our shift patterns needed to be considered, which they managed brilliantly.
With larger agents it is so often the case that you do not get to speak to any one person and so information is not shared, which can be extremely frustrating and result in delays and misunderstandings. At DY everyone knows us and the details of our impending sale and move, so any questions or queries have been immediately dealt with without having to wait for any one person to 'get back to us' later.
We were always kept updated with progress via email or phone, which is vital for us as we have two separate sales, a house and a garage, and we are going into a new build in Scotland, eventually!
Buying and selling your home is no doubt one of the most stressful processes you have to cope with, but DY have become an extended family for us and we are always welcomed into the office with genuine warmth and friendliness. They have taken a great deal of the pressure and worry from us with their skills, knowledge and commitment to us and we cannot thank them all enough for helping us to move forward with our dream.