Duncan Yeardley, the area’s longest established estate agent are proud to have won The British Property Award for Bracknell. Nick Thring, Director of Duncan Yeardley commented “This is a fantastic achievement for our company. As a local, independent business we pride ourselves in delivering the very best customer service and we are often complimented on our friendly and professional approach. We have a hugely experienced team who all have an excellent knowledge of the area and the local market, so I am delighted that our efforts have been recognised”.
Robert McLean from The British property Awards explained “The awards provide agents throughout the UK an invaluable opportunity to compare the service that they provide against the service provided by their local and also regional and national competition. Agents who go that extra mile and have outstanding customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.”
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has resulted in significantly more agents entering and enables their team to cover a higher proportion of the local marketplace.
Their team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean added, “Any agent who has been attributed with one of our awards should be proud that their fantastic customer service levels, which have been demonstrated over a prolonged period of time, provide a benchmark for their local competition.”