Helen is Nick’s sister and she successfully set up and established our Lettings Department back in 2013. Having spent much of her career prior to DY working in marketing, Helen now heads up our Marketing & Operations department. This suits her organisational skills, creativity and keen eye for detail perfectly! She loves taking long walks with her Labrador Finn and when time permits, travelling and visiting new places around the globe.
Top of my bucket list is…
To visit more new countries and ultimately, travel round Europe in a camper van.
My guilty pleasure…
Ben & Jerry’s cookie dough ice cream – I’ve got a very sweet tooth, for my sins.
When I was younger, I wanted to be…
If I were a superhero, my superpower would be…
To find a cure for cancer and dementia. Here’s hoping.
On Sunday morning, you can usually find me…
Up bright and early for a dog walk!
You might be surprised to know that…
One of my earliest qualifications as a teenager was as a Clarks trained shoe fitter. Ohh, all those back to school shoes!
We’re now almost a month into life under lockdown due to COVID-19. And while it can feel like the disease has turned the world upside down, there are still actions we can take to exercise some sense of control.
For landlords with properties in the Bracknel area, these ideas may help you and your tenants.
1) Communicate clearly and consistentlyIt’s a good idea to stay in touch with your tenants and reassure them that you are there should they have any concerns. If we fully manage your property, we are doing this on your behalf. Excellent communication was necessary before the outbreak; it’s now vital.
2) It’s tech timeNow is the ideal opportunity to embrace technology like Zoom, Skype and Facetime, to stay in contact with tenants and this can also be utilised to conduct property viewings and inspections safely.
3) Be flexible and realistic about paymentsNot all tenants have had their income affected by the outbreak, but some have. With those who have previously been good tenants but are now experiencing financial pressure, it’s worth being flexible in your approach to rent collection. Call us to discuss how we can help you protect your interests and their homes in the longer term.
4) Random Acts of KindnessA little kindness goes a long way in times like these. If you have tenants who you know are self-isolating perhaps offer to shop for them or drop off a care package? We’ve heard of several instances where landlords have generously bought essentials for tenants and delivered them while safely observing social distancing guidelines.
5) Get organisedFrom a more practical perspective, now is the time to get your admin in order if you are self-managing your property. Is your landlord insurance up to date? When was your last Gas Safety check? Have you looked at what Government support is available to you during the outbreak?
At Duncan Yeardley our friendly and experienced lettings team can help you with these or any other questions you may need answers to.